CISCO ICM SOFTWARE RELEASE 4.6.2 SCRIPT EDITOR GUIDE PDF

Script Editor Overview. This chapter introduces the Script Editor and describes how to create and install a simple script. It includes: An introduction to routing. Note Though this is a new manual with new information, it was created from chapters 8 through 14 of the GeoTel Intelligent CallRouter System Manager Guide. For general information about the Script Editor, see “Script Editor Overview”. ICM software makes the open script version the current active version.

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Activating a custom script deactivates the default auto-attendant script that ships with Cisco Unity Express. Uccx auto attendant script – Cisco. Misc by Wayne Cunningham Aug 26, Esitor requery Target Requery is a script node feature that addresses routing failures due to transient failures in the network such as network congestion.

Custom auto-attendant script creation using the Cisco Unity Express script editor Script editor creates custom scripts for handling incoming calls to the automated attendant AA. To find out more, including how to control cookies, see here: You are commenting gkide your Facebook account.

Cisco ICM Software – Script Editor Guide – documentation kit

Enter your email address to subscribe to this blog and receive notifications of new posts by email. Your email address will not be published. Routing target A routing target is an entity to which ICM software can route a contact.

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Editor Express scripting – Cisco Community. Media classes Media classes srcipt the types of contacts that ICM software can route in an integrated contact center system.

Cisco ICM Software Release 4.6.2 Script Editor Guide

Translation route A translation route is a target at a peripheral that does not map to a specific service, skill group, or agent. Electrified Specialized Turbo makes cycling as easy as driving hands-on Would you give up driving for a sexy, electric bicycle? The default auto-attendant script comes with Cisco Unity Express is called This file resides in the system directory, and cannot be downloaded, copied, or uploaded. Administrative script An administrative script is an object you create through ICM software that performs background processing, such as setting values for variable or collecting data from external databases.

Misc by Wayne Cunningham Apr 7, Routing scripts can send requests to agents based on business rules regardless of the channel from which the request came.

Cisco ICM Software – Script Editor Guide – documentation kit Overview – CNET

This site uses cookies. Fill in your details below gjide click an icon to log in: For basic scripts-even to generate a simple script example to be used.

We then have a series of prompts ssoftware the user can enter the extension. Download the Cisco Unity Express script editor from and install it.

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By continuing to use this website, you agree to their use. Administrators can create an auto-attendant script file by using either of the following methods: Dataset by an administrative script can be used by routing scripts.

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Installing Icj Script Editor Internet Script Editor is installed by connecting to the web server on the distributor and clicking on a link that downloads the Internet Script Editor as a self-extracting archive.

Viper SmartKey unlocks cars with hands-free ease, but requires alarm. Be respectful, keep it civil and stay on topic. Uccx auto attendant script “Dial by nam.

cisco auto attendant script editor

If any have the predifined scripts in. I am using a TCL script which is, unfortunately, completely different from. Administrative scripts run on a schedule you determine. Categorization Categorization is the process of classifying a contact based on certain data associated with the contact. Argy, ‘Poke Her Flat’: